Ozzie Skip Hire respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make an enquiry, request a quote, book a skip bin or communicate with our team.
 

1. Personal information we collect

We may collect personal information from you when you contact us, complete an online booking form, request a quote or use our website.

This may include:

Your name
Phone number
Email address
Delivery address or job site address
Suburb or service location
Preferred delivery and collection dates
Bin size requested
Waste type or job details
Messages or information submitted through our website
Payment or billing information where required

We may also collect basic website usage information through cookies, analytics tools or similar technologies, such as pages visited, device type, browser type and general location data.

2. How we collect information

We may collect personal information when you:

Submit an enquiry through our website
Book a skip bin online
Call, email or message us
Request pricing or availability
Communicate with our team
Use or browse our website

We only collect information that is reasonably necessary for our business operations and to provide skip bin hire services to customers.

3. How we use your information

We may use your personal information to:

Respond to enquiries
Provide quotes and booking information
Arrange skip bin delivery and collection
Confirm job details, access requirements and service availability
Process payments or invoices
Communicate with you about your booking
Improve our website, services and customer experience
Maintain business records
Comply with legal, insurance or regulatory requirements

We may also use your contact details to follow up on an enquiry or booking. We will not sell your personal information to third parties.

4. Disclosure of personal information

We may disclose your personal information where reasonably necessary to provide our services or operate our business.

This may include disclosure to:

Ozzie Skip Hire staff, contractors or service providers
Dynamic or related business entities supporting our operations
Payment processors or booking software providers
Website hosting, IT, email or analytics providers
Waste disposal, transport or operational partners
Accountants, insurers, legal advisers or professional service providers
Government, council, regulatory or law enforcement bodies where required by law

We take reasonable steps to ensure that any third parties who handle personal information do so securely and only for the purposes required.

5. Website cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site, improve website performance and support marketing or advertising activity.

Cookies may collect information such as your browser type, device information, pages visited and general website activity.

You can adjust your browser settings to block or delete cookies. Some parts of the website may not work as intended if cookies are disabled.

6. Marketing communications

We may use your contact details to send updates, service information or marketing communications where permitted by law.

You can unsubscribe from marketing emails or request that we stop contacting you for marketing purposes at any time.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through our website, booking systems, email systems, customer records or other business platforms.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

8. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

9. Retention of personal information

We keep personal information for as long as reasonably necessary for our business, service, legal, accounting and record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

10. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of third-party websites.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website.

12. Contact us for questions about this Privacy Policy or how we handle your personal information, please contact:
 

Ozzie Skip Hire
Phone: 0487 360 094
Email: info@ozzieskiphire.com.au
Website: ozzieskiphire.com.au
 

This policy follows the general Australian Privacy Principles framework, which covers how personal information is collected, used, disclosed, stored, accessed and corrected. The OAIC notes that APP 1 requires covered entities to manage personal information openly and transparently, including through a clearly expressed and up-to-date privacy policy.